Safety Policies and Airport Procedures

When You Fly

Boarding: All passengers are required to check-in at the airport at least forty-five (45) minutes before your scheduled flight time. You must be at the boarding gate at least thirty (30) minutes before your scheduled flight time.

We reserve the right to sell your seat to a standby passenger if you are not at the boarding gate by the check-in deadline. If this event were to occur, we would not be liable for the cost of your ticket or for any expenses incurred due to your failure to comply with Air Choice One’s check-in guidelines.

Fares: Changes and modifications made will incur a $35.00 change fee per flight, per passenger, per reservation. Tickets are nontransferable. Fares and rules are subject to change without notice. If you do not show up at the boarding gate by the check-in deadline, the full fare will be charged, and you will not be entitled to a refund.

Reservations: We, or our authorized agent, will record your reservation(s). With your consent, we will provide you with written confirmation of your reservation(s) via e-mail. Certain fares have conditions that limit or exclude your right to change or cancel reservations. Applicable fees will apply.

Children under two (2) years of age can fly with ACO at no additional charge, provided they are seated on the lap of an adult. Proof of age may be requested of a child passenger. Parents of infants who are less than 14 days old may be asked to supply a physician’s note, before boarding, stating the approval of such travel due to the passenger’s age. Some destinations may require payment of taxes or fees for an infant passenger, and ACO will collect these fees or added charges. Please view our Contract of Carriage (link) for more information about flying with children.

Passengers weighing from 350-399 pounds are required to buy an additional seat on our aircraft. Passengers weighing 400 pounds or more will not be permitted to board our plane as the weight and balance of our aircraft is a critical factor for the safe execution of every flight.

General:

Download the Contract of Carriage for all baggage details or visit our Baggage Policies page. (link)

Privacy: The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov.

You will be required to provide us with personal data to make a reservation, purchase a ticket, obtaining ancillary services, developing and delivering services, facilitation of immigration and entry procedures, and making data available to government agencies in connection with your travel. For these purposes, you authorize us to retain and use such data and to transmit it to our own offices, authorized agents, government agencies, other carriers, or the providers of the services, as mentioned above.

At no time will ACO share or sell information to any other outside source.

Minors: General Rule: Children under the age of 12 will not be accepted for boarding unless accompanied on the same flight by a parent, legal guardian, or another passenger at least 18 years of age. ACO reserves the right to prompt, at check-in, for documentation of child’s age, for more information reference the Identification portion of our Conditions of Carriage.

Carrier will not provide transportation services to any infant less than 14 days old unless a written statement is provided by an attending physician approving infants for air travel.

ACO accepts one child under two (2) years of age (24 months or less) per adult at no additional charge, provided the child is seated on the lap of the adult fare-paying passenger at least 18 years old or parent or legal guardian. ACO reserves the right to prompt, at check-in, for documentation of child’s age, for more information reference the identification portion of our Contract of Carriage.

Children 14 days up to two years of age traveling on a confirmed reservation, with or without the use of a child restraint device, will be charged the infant/minor fare or the lowest available adult fare, whichever is less.

Unaccompanied Minors (UM)

If a passenger is age 5-12 and traveling without a parent or legal guardian, then they must be classified as an Unaccompanied Minor (UM). A parent or legal guardian must fill out the UM Form upon check-in and follow the rules and procedures described in Air Choice One’s UM policy. Although not required by ACO, parents or guardians may request UM service for unaccompanied minors age 13-17 at their discretion.

Children under the age of 18 may travel unaccompanied on Air Choice One only under the following conditions:

UM’s may not fly on the last flight of the day departing from the passenger’s city of origin – no exceptions.
UM’s are required to have identification and proof of age.
No child(ren) under age five (5) are accepted for unaccompanied travel.
Child(ren) age five (5) - twelve (12) must travel as a UM, if unaccompanied by a parent or guardian.
UM’s may travel on non-stop flights only, no multi-segment flights –no exception.
UM’s may not connect to/from other airlines –no exceptions.
ACO will not connect/escort any UM to or from a flight with another airline.
The parent/legal guardian of the UM must complete the UM form before check-in at our station.
A parent/legal guardian may escort each UM through boarding and upon exiting the airport.
Each UM must be at the proper maturity level to conduct themselves respectfully on the aircraft with limited supervision by our crew.
Each UM must wear ACO issued identification the entire flight, identifying themselves as a UM.
UM’s must pay the applicable UM Service Charge*, in addition to the required travel fares paid at the time their reservation’s made. (*UM Service Charge of $200/hour will apply in the event parent/legal guardian is not present to conduct and accept physical custody transfer of the UM before boarding or upon arrival at the destination airport.)
A parent or guardian who has been identified for the destination point prior to the boarding of the aircraft on the UM form must present themselves at our gate at least 30 minutes before the scheduled arrival time of the UM’s flight.
All parents/guardians releasing or receiving the UM must present a valid driver’s license, state ID, or passport to an ACO agent before the release of UM. The driver’s license, state ID, or passport number presented at the final destination of the ACO flight must match the ID number listed in the UM document before boarding.

Firearms and Ammunition: Firearms and ammunition, other than for hunting and sporting purposes, are prohibited from carriage as baggage. At our sole discretion, we may permit the transportation of firearms and ammunition for hunting and sporting purposes provided that our rules for such transportation are strictly adhered to. No Exceptions – you must call 866-435-9847 in advance to notify us of your intent to transport a firearm and ammunition.

Firearms that are unloaded and locked inside a hard-sided case may be carried as checked baggage. All firearms checked in this manner must be declared unloaded and attested to by signing a written declaration at the check-in counter before departure.

Ammunition must be packed securely in fiber (such as cardboard), wood or metal boxes, or another packaging specifically designed to carry small amounts of ammunition. Ammunition must not exceed 10-pounds. Firearm case cannot be larger than 36’’ X 14’’ X 4 ½”. Exceptions to this would be the FBI, Secret Service, LEO, FFDO, and FAM.

Locations Served and Contact Information:

Air Choice One Headquarters & Customer Call Center:
12300 Old Tesson Road, Suite 200-F, St. Louis, MO 63128
866-435-9847

ATL – Atlanta Signature Flight Support:
1200 Toffie Terrace, Atlanta, GA 30354
636-896-6661

BRL – Southeast Iowa Regional Airport:
2501 Summer Street, Burlington, IA 52601
319-752-8383

FOD – Fort Dodge Regional Airport:
1639 Nelson Ave #2, Fort Dodge, IA 50501

JBR – Jonesboro Municipal Airport:
4027 Lindbergh Drive, Building 12, Jonesboro, AR 72401
870-910-5555

IWD – Gogebic-Iron County Airport:
N11800 Skyway Lane, Ironwood, MI 49938
906-932-4500

MCW – Mason City Municipal Airport:
9184 265th Street, Clear Lake, IA 50428
641-357-8080

MKL – McKellar-Sipes Regional Airport:
308 Grady Montgomery Drive, Jackson, TN 38301
731-300-7900

ORD – Chicago, O’Hare International Airport:
10000 Bessie Coleman Drive, Chicago, IL 60018
Terminal 3, Gate L-10B
847-682-5978 (Ticket Counter)

STL – Lambert-St. Louis International Airport:
9841 Air Cargo Rd, St. Louis, MO 63134
Terminal 1, Concourse C, Gate 1
314-733-018