Air Choice One does not serve Europe or Asia and, at this time, we have not suspended any scheduled flights or routes due to the coronavirus (COVID-19). Of course, Air Choice One will continue to closely monitor the situation, making any adjustments to our operations, as necessary or required.
Travel Requirements for Passengers
Effective Monday, 08/24/2020 all passengers, except for those children under 2 years old, who fly on Air Choice One flights will be required to wear a face covering/mask. Passengers who decline to wear a face covering/mask may result in being denied boarding for the flight.
Face coverings consist of a mask or cloth that covers your nose and mouth and fits snugly under the chin. They may be removed to eat or drink but must be put back on when finished. Face coverings that are made of mesh or lace or similar fabric, or those that have exhaust valves and vents will not be allowed. A face shield may be worn in conjunction with the face covering but not by itself as it is not a substitute for a face covering. Face coverings should be in place during the boarding and flight processes, and up to the point of exiting at the destination airport.
Additional information has been provided by the Centers of Disease Control and Prevention (CDC) to aid passengers with masks: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html
Airports: All ACO passengers are subject to the mask-wearing requirements of the airports for both arrival and departure.
Cancellation Fee Policies
Air Choice One Airlines normally charges Customers a fee to cancel their flight. If a Customer’s plans change, or they decide they no longer want to travel due to the COVID-19, the funds used to pay for their flight can be applied to future travel – as long as they cancel their flight at least 1 hour prior to the scheduled departure. The funds are valid for future travel up to one year from the original purchase date and must be used by the individual named on the ticket. More information on policies related to travel funds can be found on AirChoiceOne.com. We hope these policies provide our Customers with flexibility and peace of mind as they plan their travel.
As we make any changes to our operations or procedures, we will keep this page updated with the most current information. It will remain available via our homepage at www.AirChoiceOne.com.
Frequently Asked Questions: Coronavirus Disease 2019 (COVID-19)
Can I receive a refund if I’ve booked a ticket on Air Choice One and feel uncomfortable flying?
Nonrefundable tickets not flown on the travel date, but canceled in accordance with Air Choice One’s No Show Policy, can be applied to future travel up to one year from the original purchase date but must be used by the individual named on the ticket. Refundable tickets not flown on the travel date can also be applied to future travel. More information on refunds can be found on Air Choice One.com. We hope these policies continue to give our Customers flexibility and options for travel planning.
Will my flight be cancelled because of concerns over the coronavirus (COVID-19)?
Air Choice One does not serve Europe or Asia and, at this time, has not suspended any scheduled flights or routes due to coronavirus (COVID-19). Of course, Air Choice One will continue to closely monitor the situation and make adjustments to our operations, as necessary or required.
If I have travel funds that are set to expire soon, but I am not comfortable booking a new ticket yet, will Air Choice One extend the expiration date?
Please contact a representative at 1-866-I-Fly-VIP (866-435-9847) to discuss options.
Do your aircraft also fly to international destinations?
Air Choice One’s fleet flies domestically only.
Are face masks being offered on your aircraft?
Air Choice One is not providing face masks to all Customers as the CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.
Can Customers bring hand sanitizers onboard your aircraft when traveling?
Absolutely. We do ask that you adhere to the Transportation Security Administration’s (TSA) regulations for carrying gels or liquids through airport security checkpoints, of course.
Is Air Choice One recommending any specific actions to Customers?
There are no special precautions necessary for air travel. We recommend the CDC’s website as a resource for ways that Customers can best protect themselves from becoming ill. Additionally, Customers are encouraged to wash their hands frequently and use hand sanitizer and/or anti-bacterial wipes when traveling. Of course, Customers should not travel if experiencing any signs of illness.
Has anyone traveled on Air Choice One been diagnosed with the coronavirus (COVID-19)?
We’ve had no reports of any Air Choice One Customers testing positive for this virus after traveling onboard an Air Choice One aircraft.
What do I need to know if I’m traveling to a destination outside of the U.S.?
Some governments have implemented COVID-19 restrictions specific to air passengers who have traveled to destinations in Europe and Asia within the previous 14 days. These restrictions are dynamic and being updated frequently, so we suggest Customers reference International Air Transport Association for the latest guidance ahead of any international travel.